Maintenance and support that keeps you running
Updates, security patches, monitoring, backups and improvements for your website or application, under a plan agreed up front.
Overview
Software is never really finished. Dependencies age, security issues appear, browsers change and your business needs new features. We keep your website or application healthy with proactive updates, monitoring and fast fixes when something goes wrong.
Support terms are clear before work begins: what is covered, how quickly we respond and how extra work is handled. No surprises.
What's included
Every project is scoped to your requirements. These are the building blocks we most often deliver.
Security updates
Framework, plugin and dependency updates applied safely.
Uptime monitoring
Alerts when your site or API goes down or slows.
Backups
Scheduled backups with tested restores.
Bug fixes
Investigate and fix issues reported by you or your users.
Performance tuning
Keep pages and queries fast as data grows.
Small improvements
Content changes and minor features within the plan.
Who it's for
- Businesses without an in-house developer
- Platforms that must stay online
- Sites built by a previous agency
- Apps needing regular feature updates
- E-commerce stores in peak season
- Teams that want predictable support costs
Technology we use
We choose the stack that fits your project, team and budget, and we can work with your existing technology.
How we deliver
- DiscoveryWe learn your goals, users, constraints and what success looks like.
- Scope and estimateFeatures, milestones, timeline and price are agreed in writing.
- DesignWireframes and visual design are approved before development.
- Build in iterationsYou review working versions as each milestone is delivered.
- Test and launchQuality checks, fixes, deployment and monitoring.
- Handover and supportDocumentation, access and optional ongoing support.
Frequently asked questions
Have a question that isn't here? Send us your project details or message @softacula on Telegram.
Can you support a site you didn't build?
Yes. We start with an audit to understand the code and hosting, then agree a support plan.
How fast do you respond?
Response times are defined in your support plan, with faster handling for critical issues.
What if I need a bigger feature?
Larger work is scoped and quoted separately, so your plan stays predictable.
Do you monitor my site automatically?
Yes. We set up uptime and error monitoring with alerts.
Have an idea? Let's build it.
Tell us what you want to create. We'll discuss your requirements, define a practical approach and plan the next steps with you.